Frequently Asked Questions

General

How do I get in touch with PrismaFleet?

We’d be happy to assist you personally. Please go to our contact form or get in touch directly via 085 - 788 65 68 or sales@prismafleet.nl. Are you already a customer? If so, your dedicated contact person is on hand to help you straight away!

Where do I report maintenance, damage or a breakdown?

Have you suffered damage or broken down? If so, please contact the leasing company that supplies your car. You’ll find their telephone number in your lease contract or in the driver app.

Can’t sort it out? Call us directly on 085 - 788 65 68, and we’ll help you out!

How can I keep up to date with the latest regulations?

PrismaFleet keeps a close eye on the latest regulations and developments in the fields of mobility and taxation. If there are any changes that affect your business, we’ll let you know straight away and help you adapt your policies accordingly.

Be sure to follow our blog page for the latest news.

Is my car insurance policy still valid?

Many companies are asking themselves this question, especially now that mobility is changing so rapidly. We’d be happy to work with you to assess whether your car policy still reflects the reality on the ground and meets your employees’ needs. We’ll provide personalised advice to ensure your policy is fit for the future once again.

Which partners does PrismaFleet work with?

PrismaFleet is completely brand-independent. We work with the largest leasing companies in the Netherlands, including Athlon, Alphabet, Ayvens and Arval. What’s more, we’re linked up with almost all providers of fuel or charging cards, insurance and administration, so you have a single point of contact for everything.

Fleet management

What if my company has several branches across Europe?

That’s no problem, as PrismaFleet also manages international vehicle fleets. We’ve already helped several companies with branches in Belgium, Germany and other countries, so we know exactly what’s involved.

Do you offer support with pool management?

Absolutely! We can take care of all aspects of your car pool management, from changing drivers to cleaning, maintaining and parking the cars. This ensures your car pool vehicles are always roadworthy and ready for use.

MobyHub

I work with several suppliers. How do I keep track of everything?

With MobyHub, you have everything clearly organised in one place. The platform brings together data from all your leasing companies, fuel cards and drivers in a single dashboard. So you no longer need to log in to different systems.

Is MobyHub also suitable for smaller vehicle fleets?

Absolutely! Even if you only manage a few vehicles, MobyHub gives you immediate insight into costs, contracts and drivers. And as your fleet or organisation grows, the system grows with you.

What data and reports does MobyHub display?

MobyHub shows you at a glance what’s happening within your fleet. You’ll gain insight into:

Vehicle details

  • MOT status
  • Vehicles with or without a driver
  • Vehicles with damage or fines
  • Contracts or assets due to expire soon
  • Changes to lease rate, term or mileage
  • Fuel consumption and cost forecasts

Employee details:

  • Name, job title and salary level
  • Start and end dates of employment
  • Date on which an employee is entitled to a lease car
  • Email, home address and telephone details
  • The relevant mobility scheme and additional tax liability

085 - 788 65 68